Acceptance of Conditions: Placing an order signifies your acceptance of these terms and conditions, effective from your initial access to the site or communication with us. Failure to agree requires refraining from placing orders. Accessing our full menu and ordering implies adherence to these stipulations.

Cancellation: Requests for cancellation must be made within 5 minutes of order placement for a complete refund. Cancellation requests are only accepted via telephone to ensure prompt communication. Please be aware that the Distance Selling Regulation (Regulation 13) does not allow for a cooling-off period due to the perishable nature of our products.

Allergies: We regret that we cannot guarantee the absence of nuts or other allergens in our dishes. Given our commitment to cooking from scratch, our kitchen houses a diverse array of ingredients. Consequently, we cannot ensure the exclusion of allergens or substances that may provoke allergic reactions.

Delivery Times: Our objective is to deliver your order to the provided address within 45-60 minutes. However, during peak times, delays may occur. While we strive to notify you in advance of anticipated delays, circumstances beyond our control may impact delivery times.

Minimum Order & Free Delivery: A minimum order of £12 is required. Any applicable delivery charges will be communicated during the order process, whether placed online or via phone.

Address Details: It is imperative to furnish accurate postcode, full address, and contact telephone number. Incorrect details may impede our ability to adhere to previously stipulated delivery timescales. Refraining from withholding payment is expected even in situations where an accurate address or contact details were unavailable.

Order Confirmation: We reserve the right to cancel an order if we are unable to establish contact with you via phone or email post-order placement. This measure is in place to safeguard against fraudulent or hoax orders. Certain circumstances, such as exceptionally large orders, may necessitate an upfront deposit before order confirmation. The total order price will be confirmed before completing the order, whether placed online or via phone.

Catchment Area & Delivery Times: Customers residing outside our designated catchment area may experience delivery times exceeding the standard 45 minutes. For clarification, please contact us directly to place your order and obtain an estimated delivery time.

Website Photos/Pictures: The food photographs featured on this site are representative and may not mirror the presentation of delivered dishes. Discrepancies may exist between the displayed photos and the actual ingredients used in the delivered dishes. All photos serve as suggestions or representations of generic raw ingredients.

Food Description & Ingredients: Dish descriptions on the website accurately portray each item. Our chefs may, however, substitute unavailable ingredients with suitable alternatives (e.g., red pepper for green pepper). For queries regarding dish ingredients, content, or packaging, kindly contact our staff before placing an order. "Home-made" denotes dishes created entirely from scratch. "Fresh" signifies items that are not frozen or tinned. "(v)" denotes a dish without meat or fish. Food coloring, if used, adheres to the "Food Additives (England) Regulations 2009."

Portion Sizes: Our standard packaging employs 500ml takeaway containers for all dishes. While we reserve the right to use alternative packaging, portion sizes will remain consistent. Please note that some settling of dishes may occur during delivery.

Contract: By placing an order, you enter into a contract with "Hungryelephant" for the delivery of your order.

Liability: We absolve ourselves from liability for any claims, losses, including but not limited to direct, indirect, special, economic, and consequential loss or damage arising from the use of this site. This encompasses material provided to you via email or other communication methods, whether due to contract, negligence, or other tortious actions.

Complaints / Requests: "Hungryelephant" is committed to promptly addressing all complaints. Please direct any concerns or requests to the contact details provided on this website.

Viruses: We make no warranties regarding the virus-free status or compatibility of this site with all computer systems and browsers. Users are encouraged to use reliable antivirus software and compatible systems.

Cookies: This site utilizes session cookies for the purpose of tracking progress through the checkout process and retaining shopping cart contents. By using this site, you acknowledge and consent to the placement of this cookie on your computer, understanding that the site would otherwise be non-functional.